Image by Stuart Miles, FreeDigitalPhotos.net
There is much talk about not being able to find reliable talent in the kitchen and bath industry. This LinkedIn discussion asks professional what they are looking for when hiring talent. What qualifications do they desire? What level of experience is required? What kind of experience – marketing, tech, business savvy, design – is necessary?
Anne-Marie Harvey, Kitchen and Bath Design Consultant
One thing I learned in my previous career is that having the correct pedigree is not a guarantee for success in any given field. Having the right disposition, as well as the ability to use your entire brain, is crucial for success in this business. I encourage business owners to take a chance on hiring people who chose kitchen and bath design as a second career and graduates of NKBA-endorsed kitchen and bath design certificate programs.
As in any other career, the process of staying up to date and maintaining your proficiency is ongoing. Talent is overrated; some people with tons of talent waste it because they lack the work ethic required stay on top. If you have someone with a true passion for what they do and the aptitude and work ethic to improve, they are likely to be successful.
Rex G Hirst, CKD Au, Interior Designer at Let’s Talk Kitchens & Interiors
What we all do in this profession very much requires a right brain, left brain set of skills, which are REALLY hard to find. We recently sent out an advertisement that stated: If you are a qualified CKD, CBD or interior designer with loads of experience in the K & B sector – with a minimum of five years of REAL commercial experience – then we should talk. What was interesting when I placed this advert was the sheer number of applicants we got from all around the world, (about 60) and the very few who could meet the criteria. It’s not that the applicants aren’t there; it’s the fact that most just don’t have the skills.
Something else that I believe is critical in anyone looking to work in a creative discipline is the desire to do great work, not just make money.
If you are good at what you do, the money will automatically follow your success. The word “passion” comes to mind. It’s not findable on the resume, but if it’s there, you’ll see it in an interview and the way they talk about past projects.
Cathy Osborne, Designer at Auer Kitchens
Within a 150-mile radius of Cincinnati where I am, most of the design firms are small, family-owned businesses – particularly at the high end. The hardest thing to find is that intangible “good fit.” A personality that meshes well with the other five – 15 people within the company, complementary (not identical) personal goals and expectations, a similar amount of “fight” in their souls, background that provides experiential balance for the company.
Those may seem like trivial or frivolous qualifications, but the secret weapon of a small business is having team members pull their weight more-or-less equally, who genuinely respect, trust and support each other and who are willing to seek recognition for the group, not for the individual.
Growing a respected company name has immense value, and one poorly chosen person can set a company reputation back years. I could overlook a few weak spots in the credentials if I saw, for example, “five-year volunteer for Habitat for Humanity” or “PTA president” on the resume. As time consuming as it is, the interview is far more enlightening than the resume.
Nina Green, Principal Interior Designer at NGD Interiors
I would first like to see somebody who has an interior designer degree. This lets me know they have had the basic technical/space planning training that I am looking for. (I am willing to overlook this if there are other strong qualifications/credentials as in years of experience/certifications, etc.) I am also looking for skills that can’t necessarily be taught, i.e., organization, attention to detail, a sense of aesthetics, enjoys being around people/communication, etc.
The rest depends on the level at which I am hiring them. If I want a junior designer/assistant, I would prefer them to have basic interior design skills, some kitchen knowledge experience, and I would guide the rest. If I am looking to bring on a designer at the senior level, I look for designers who are at my level or higher who prefer to be independent, preferably with a CKD/CBD.
I think it is important that designers understand the business/sales side of things, but I have found through guidance/role play this can be refined. I do prefer that the designers have had training/experience selling to low-middle markets & high-end markets, as they require different skill sets. In terms of marketing, business, etc., I would typically outsource these to consultants that only do that function.
Amy Britton, CKD, Founder, Owner & Principle Designer, Artisan Kitchens LLC
Honestly, I almost think I would prefer to train someone from scratch. The character traits I would look for are: true artistic tendencies (eye for color a plus but not mandatory), bright engaging personality, eagerness to learn, superior attention to detail, good computer technical skills, literacy and organizational skills (!) and ability to work with people. All of those can be shaped into a competent K&B designer with good training and mentoring. And yes, we are all “designers,” but there’s also a sales component to what we do, and someone who is reclusive or introverted ultimately isn’t going to be a success.
Nava Slavin, President of The Creative Edge, Inc.
Designing a kitchen requires some very specific knowledge. You need to understand space planning, circulation and the overall use of the space. One needs to understand the requirements for appliances, electric, venting and plumbing.
We need to have product knowledge, know how different floors will affect heights in the room and how symmetry or asymmetry will look. Once you have all the technical knowledge, you need to understand the best ways a kitchen